Checking Complaint History
To check the complaint history of a program, visit the NYS Office of Children and Family Services website at www.ocfs.state.ny.us or call the Westchester Regional Licensing Office at (845) 708-2400 or the Child Care Council of Orange County, (845) 294-4012.
To File a New Complaint
The health and safety of the children enrolled in care with providers in Orange County is a primary concern of our agency. Should you have a complaint concerning a provider, please call Westchester Regional Licensing Office at (845) 708-2400 or the Child Care Council of Orange County, (845) 294-4012.
Our agency also strives to provide the best service to our clients as possible. Should you have a complaint concerning our agency’s service to you, please call (845) 294-4012 ext. 222 and ask to speak with the Executive Director, Rachel Ambroziak. Should you have internet access and wish to explore more information concerning a specific provider, quality indicators or a provider’s compliance with regulations, please go to www.ocfs.state.ny.us.
Child Abuse Hotline Information
Call our Statewide Toll Free Telephone Number: 1-800-342-3720
TDD/TTY: 1-800-638-5163
If you believe that a child is in immediate danger, call 911 or your local police department.
OCFS Links/Information
Orange County NY Developmental Disabilities Connection
A Central Point of Information
The community’s resource for news, information, activities, and events, pertaining to individuals with developmental disabilities and their families, educators, providers, and the Orange County Community.
www.orangecountynyddconnection.com
NYS OCFS (Office of Children and Family Services) is the regulating body.
www.ocfs.state.ny.us
Each modality has its own set of regulations:
Child Day Care Definitions, Enforcement and Hearings- 413
Day Care Centers (DCC)—418-1.14
School Age Child Care (SACC) —414.14
Group Family Child Care (GFCC)—416.14
Family Child Care (FCC)—417.14
(Also, there is a form of child care – Legally Exempt child care – 415.)
